CRM

To maintain the captive clients... To know them, to understand their necessities, to improve the supply of products and services to them, from simple and agile managements....it is a good form to face your business.

It is necessary to conceive these type of changes in all the organization, in all the departments, it being personally, by telephone or Internet.

Currently do to the power of Internet they are more and more the supplies, reason your business depends on a differentiated niche where your costs of access well are administered from the knowledge of each one of them from your loyalty in the conditions of sale.

To reach these conditions depends on the good handling of your resources supported in a good solution that the administration of the necessities of your clients contemplates and the one of your company.

From this solution you can offer:

• Better service of attention to its clients.
• To be more efficient in the cost of your resources.
• To orient your products and/or services towards the necessities of your clients.
• To conform a platform to unify the work in your company.

Customer Relationship Management (CRM) defines as improvement of your service of attention to clients. From our solutions you will be able:

• To identify.
• To select.
• To reach to your clients.

From the flexibility and scability of our solutions we will be able to help you in:

• Consultancy.
• Design.
• Implementation.
• Integration, of your different departments (ej: Mkt, sales, etc.).
• Outsourcing of the solution.

From the know-how, expertice in CRM of iWTG in addition to the knowledge of our partners and the best technologies and services you count on all the requirements for a competitive solution that will help you to:

• integrate the information of your clients of all the sectors of your company.
• allow the customized access to information like: the state of orders of purchase, balance, lists of price, historical of your purchases, etc.
• increase your market share from new channels of sale online.

The solutions can reach local solutions from intranets or global solutions from extranets.